FAQ | CarLabImmo | CARLABIMMO

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General
- Where can I buy your products?
  - You can buy original CarLabImmo products:
    - in our Online Shop
    - from our Official Distributors
    - on our Ebay auctions
- Can I get a discount on your products?
  - You can look out for occasional discounts and special offers. Sign in to our newsletter to get notifications about the latest information, discounts and releases.
- Refunds
  - You are entitled to a refund if our product is faulty and does not work.
    Before applying for a refund, check that you use our product according to the instruction manual. If you have problems, you can always contact Tech Support on CarLabImmo Technical Forum.
    Before any purchase, read the instruction manual and product description to make sure that our product supports your ECU/car.
- Can I apply for a tax refund?
  - For tax refunds, please contact klaudia.carlabimmo@gmail.com
- Do you organise any training courses or presentations?
  - You can check the bookmark "Training" on our main page to get more info.
- I learn very fast and I would like to work with car electronics
  - That's great! With us you can improve your skills and become an expert in immobilizers.
    
    Start from the basics. To learn more about memory programming, soldering, unsoldering as well as making immo off using our products, you can visit our YouTube channel: CarLabImmo Technical Channel
- Can't find the answer to your question?
  - Feel free to contact us about questions related to sales, invoices, and basic product info. We are always ready to assist you with any questions you may have in mind. We will do our best to give you a reply within 24h on workdays!
    If you have technical questions, please make a post on CarLabImmo Technical Forum.
    More info: How can I contact Tech Support?
- Is CarLabImmo Official Forum for users of JULIE Emulator?
  - You can find solutions to most problems that can occur while using JULIE Emulator on this forum. In case you don't find the answer to your question, you can contact us
- How can I contact Tech Support?
  - The only way to get tech support from our experts is through CarLabImmo Technical Forum.
    Make sure to give as much information as possible. An ideal post should include:
    - Description of your problem
    - Information about car
    - Information about ECU
    - ECU pictures
    - Original ECU memory content file
    The more infomation you give, the better it is for the Tech Team to assist you.
    Remember: Forum account is NOT your Immo Bypass account. You will need to create a separate, free account to be able to write on the Forum.
Products and Shipping
- Shipping methods and Estimated Delivery Time
  - European Union countries:
    Delivery type Price Estimated Delivery Time
    DHL Express 20.00 EUR 1 - 2 business day
    
    Countries outside the European Union:
    Delivery type Price Estimated Delivery Time
    DHL Express Worldwide 20.00 - 30.00 EUR 2-10 business days
- What countries do you ship the products to?
  - We ship our products worldwide, with the following exceptions:
    - Poland: Buy from our Official Distributor for Poland: Autotronika.pl
    - Germany, Austria, Switzerland: Buy from our Official Distributor for Germany: Carlabimmo.de
    - Russia: Purchasing currently unavailable. Packages are rejected at the Customs.
- I am from Poland, why am I unable to purchase products from your Online Shop?
  - Polish customers can order our products from our Official Distributor for Poland: Autrotonika.pl
- I am from Germany, Austria or Switzerland why am I unable to purchase products from Online Shop?
  - German customers can order our products from our Official Distributor for Germany, Austria and Switzerland: carlabimmo.de
- Why don't you ship to Russia?
  - We have tried to send our goods to Russia many times, using different delivery services, to no effect.
    None of the packages got delivered to our customers. They were rejected by the Customs.
    Therefore, we do not ship to Russia until we've sorted this out.
    
    Updated 16.11.2020: Shipping to Russia is currently available through our Serbian Distributor: Purchase from OBD2.RS
Invoices
- Receiving an invoice for your purchase
  - All invoices are issued based on the details provided during purchase and are sent along with the shipped goods.
    If you want to receive an invoice over email, contact klaudia.carlabimmo@gmail.com
- Incorrect invoice details
  - If you provided incorrect invoice details in Your Account, send a correction note to klaudia.carlabimmo@gmail.com.
    If you provided incorrect TIN/VAT ID, contact klaudia.carlabimmo@gmail.com.
Distributors
- I have a Facebook Page - can I become a Distributor?
  - See the following entry:
    FAQ - What are the requirements to become a CarLabImmo Distributor?
- Can I distribute Immo Bypass Software?
  - Yes, you can.
    
    You can learn more about becoming our Distributor here: Contact Form
- Do I have to do technical support if I am a Distributor?
  - Our Distributors are required to have a certain degree of knowledge of CarLabImmo products, in order to provide basic customer support to the Distributor's customers.
    In case of more difficult issues, feel free to contact our Tech Team on our Forum: CarLabImmo Technical Forum
- I have some emulators left in stock. What should I do?
  - You can supply your stock by making a new order on Sales Platform. If you have older versions of JULIE Emulator, you can always send them to us for free update. You only cover the shipping costs, the service is free!
    You can:
    - Supply your stock by making a new order on Sales Platform (Distributors only). Are you a Distributor but don't have access to Sales Platform? - contact us!
    - You can send your current stock to us for a free update to the latest version. You only cover the shipping costs, the updates are free! (If you have old Julie Emulators with green emulator plate, see this entry).
- My country already has a CarLabImmo Distributor - can I also become a Distributor?
  - Yes, you can. If you meet our requirements, feel free to contact us using the online form on our website: Contact Form
    
    More info: What are the requirements to become a CarLabImmo Distributor?
- Can I be removed from the list of CarLabImmo Distributors?
  - Our Distributors must meet certain requirements. We constantly improve our products and we want the Distributors to keep up with our progress. If a Distributor doesnât meet the requirements anymore, then the Distributorâs website is removed from our Partners List.
    
    If you wish to be removed from the list of Distributors, let us know.
- Do I have to sign any agreement?
  - We do not require the Distributors to sign any documents.
- Do you require a minimum order quantity?
  - Customers
    No minimum quantity.
    Distributors
    Yes, contact our Sales Team to learn what is the minimum order quantity for you.
- What are the requirements to become a CarLabImmo Distributor?
  - The most important requirement is to have your own online store, where customers can buy our products online.
    See the Guidelines prepared by our Team to learn what a good online store should include: Guidelines
    
    If you meet these requirements, feel free to fill the contact form: Contact Form
Prices and Payments
- What currency can I use to make the payment?
  - CarLabImmo Shop only accepts payments in EUR.
    Our Ebay auctions only accept payments in USD.
- How much will it cost in my currency?
  - We give prices in EUR. You can easily calculate it into your currency using the current exchange rates found in the internet.
- Accepted payment methods
  - We accept payments by PayPal, Western Union and standard bank transfer.
    For average waiting times for each payment type, please see table below:
    Payment type Average waiting time
    PayPal Instant
    Western Union 2-3 business days
    Standard bank transfer 2-3 business days
- Do the prices in your Online Shop include VAT?
  - Yes, the prices in our Online shop are gross prices (they include VAT)
- Who can buy the products without VAT?
  - Net prices are available to customers with an active VAT-EU number.
    You can check if your company has an active VAT-EU number using VIES (VAT Information Exchange System).
- I have an active VAT-EU number. How can I get a net price for your products?
  - Please contact our Sales Team and provide your active VAT-EU number. One of our Sales representatives will send you net prices.
- I accidentally chose a wrong payment method - how to fix this?
  - Please contact klaudia.carlabimmo@gmail.com to edit your payment method.
    Alternatively, you can simply make a new order with the desired payment method, and your old order shall be deleted after some time.
- How many emulators should I buy to get a discount ?
  - We give discount on wholesale purchases from 20 pieces of emulators.
    
    If you need such amount or more, please contact one of our sellers.

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Delivery type	Price	Estimated Delivery Time
DHL Express	20.00 EUR	1 - 2 business day

Payment type	Average waiting time
PayPal	Instant
Western Union	2-3 business days
Standard bank transfer	2-3 business days